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Here are some of the exhibiting factors a Mean Nurses may poses, according to American Association of Critical-Care:
- Backstab and gossip
- Make belittling gestures (deliberate rolling of eyes, folding arms, staring straight ahead or “through” when communication is attempted)
- Use constant criticism, scapegoating, fault-finding
- Have an elitist attitudes regarding work area, education, experience
- Humiliate others
- Ignore, isolate, segregate and use the silent treatment
- Make inequitable assignments
- Have inflammatory angry outbursts, show impatience
- Insult, ridicule; patronize, or use condescending language or gestures
- Intimidate, threat
- Judge a person’s work unjustly or in an offending manner
- Make excessive demands
- Sabotage, undermine others
- Give unfair evaluations of work
- Use unwarranted criticism sarcasm
- Withhold information or support
Oh, and before I end this blog post, actions must be done immediately to address this behavior:
- Address the behavior immediately with the perpetrator (because some people may not be aware of their behavior).
- Employ conflict management strategies such as saying “I feel … when you …”
- Repeat your replies if the other person makes excuses, denies, or dismisses the incident. If no positive result occurs, keep records of incidents and communicate these to your supervisor.
- Break the silence regarding this problem by identifying it clearly when it happens to you or others and by raising the issue at staff meetings.
- Inquire about how to deal with this problem at your workplace.
- Raise your own self-awareness of the problem by engaging in reflective practice; keep a journal, if incidents occur.
- Take care of yourself via, for example, massage, exercise, peer support, good nutrition, adequate sleep, and time out.
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